Certified Software Quality Manager (CSQM)

Software Quality is a broad concept encompassing both the quality of the software product and the quality of the processes used to produce it. To achieve this goal, the Software Quality Manager has specific responsibilities and objectives, which include:

• Evaluating, developing, and monitoring

• Evaluating and selecting tools

• Management tasks related to software quality

• Software Quality Assurance at managerial level

• Assessing organizational capability

• Facilitating process improvement across groups or projects

• Assessing the impact of one improvement effort on another process

• Acting as a consultant for projects with special challenges or requirements

The Certified Software Quality Manager (CSQM)® Certification establishes a global standard for assessing the competencies of professionals managing software quality assurance (SQA).

Earning the CSQM® credential demonstrates:

• Professional competence in SQA principles and practices.

• The ability to manage and lead the SQA function effectively.

• Skills needed to drive quality initiatives across an organization.

For IT management, CSQM® provides an objective measure to assess leadership readiness. For professionals, it enhances credibility and career advancement opportunities in software quality leadership.

E-Course Duration

20 to 25 Hours

Exam Information

• Pattern: 100 Multiple Choice Questions

• Passing Score: 80% (80 correct answers)

• Duration: 90 Minutes (1 hour 30 minutes)

• Format: Online, non-proctored; available anytime within 8 months of purchase.

Exam Process:

• On purchase of the Premium Package or Voucher Code, a voucher (2 attempts) will be assigned to your profile under “My Vouchers”.

• Exam can be accessed under “My Exam(s)” by applying the voucher code.

Retakes:

• Each voucher provides two (2) attempts.

• If both attempts are used unsuccessfully, a new voucher must be purchased.

• ⚠️ If you pass on the first attempt, the voucher cannot be used again.

Certification Validity: Lifetime

Course Outline

Module 1 – Managing Software Quality

• Quick Overview of Testing

• Definition of Software Quality

• SQA and Testing: Defined & Distinguished

• QA vs QC

• Understanding SQA functions

• Role of a Software Quality Manager

Module 2 – Skillset of Software Quality Manager

• Managing Software Quality

• Requirement Management & Engineering

• Change Control & Release Management

• Ensuring Quality during Development

• Best Practices in Software Testing

Module 3 – Best Practices

• Software Inspections & Reviews

• Defect Tracking & Reporting

• Defect Prevention

• Process Improvement Models

• Lean Software Process

Module 4 – Software Quality Assurance

• Stakeholder Identification

• Developing SQA Plan

• Establishing Budget

• Defining Mission & Objectives

• Selling SQA to Management

• Demonstrating ROI of SQA initiatives

• Baseline Current Software Quality Levels

• Defining Standards & Methodologies

• Instituting Metrics & Measurements

• Deploying Processes

• Evaluating Tools & Methodologies

• Implementing Defect Studies

Module 5 – Defect Management

• Verification & Validation Methods

• Activities of User Acceptance Testing

• Peer Reviews & Inspections

• Forms of Inspections & Reviews

• Effective Inspection Practices

• Code Analysis

• Independent Verification & Validation

Module 6 – Configuration Management

• Principles & Activities of Software Quality Management

• Identifying Configuration Items

• Establishing Baselines

• Controlling Change

• Lean Software Process

• Maintaining Repositories

• Assuring Integrity of Work Products

Module 7 – Risk Analysis

• Risk Analysis & Methodologies

• Risk Identification & Classification

• Establishing Baselines

• Risk Prioritization & Ranking

• Calculating Costs & Probability

• Risk Reporting

• Monitoring & Controlling Risks

• Contingency Planning & Mitigation

Module 8 – Requirement Engineering & Management

• Defining & Validating Requirements

• Quality vs Functional Requirements

• Types of Quality Requirements

• Managing & Maintaining Requirements

• Building a Requirement-Management Process

• Requirement Traceability

• Requirement Change Control

Target Audience

• Developers

• Testers

• System Analysts

• Quality Assurors

• EPG (Engineering Process Group) Members