Lean IT Foundation

The Lean IT Foundation™ certification enables IT professionals at operational, tactical, and strategic levels to apply Lean principles to IT processes. By focusing on customer value, waste elimination, and continuous improvement, Lean IT helps organizations deliver better services while reducing costs and inefficiencies.

This course introduces candidates to the Lean philosophy, continuous improvement mindset, and the tools needed to measure performance and eliminate waste. Complementary to best practices like ITIL®, PRINCE2®, and ISO standards, Lean IT Foundation builds fundamental knowledge to support Lean strategies in IT organizations.

Duration

15 – 20 Hours

Exam Information

• Exam Pattern: 40 Multiple Choice Questions; pass mark 80% (32/40 correct).

• Duration of Exam: 1 Hour (60 minutes).

• Exam Format: Non-proctored; available anytime, anywhere within an eight-month validity period.

  • Upon purchasing the Premium Package or Exam Voucher Code, a voucher with two attempts will be assigned to your login profile under “My Vouchers.”

  • Exams can be taken via the “My Exam(s)” tab using the voucher code.

Retaking of the Exam:

• Each voucher includes 2 attempts.

• If unsuccessful after 2 attempts, a new voucher must be purchased for additional attempts.

• Kindly Note: The voucher is not valid for a second attempt if you pass on your first attempt.

Certification Validity: Lifetime

Course Outline

Module 1 – Lean Principles & Process Thinking

• Origin and development of Lean and Six Sigma

• Understanding and identifying waste

• Applying Lean analytical tools

• A3 Thinking methodology

• Plan-Do-Check-Act (PDCA) cycle

• “Go Look and See” (fact-based decision-making)

Module 2 – Lean Tools & Practices

• Value Stream Mapping

• Kaizen: System, Process, Activity improvements

• Standardized Work Practices

• 5S (Sort, Set in Order, Shine, Standardize, Sustain)

• Kanban model

• Visual Workplace (eliminating visual and mental noise)

• Case Study

Module 3 – Performance & Continuous Improvement

• Defining Key Performance Indicators (KPIs)

• Initiating, documenting, and implementing process improvements

• Reducing costs by eliminating waste and inefficiencies

• Improving productivity through better resource management

• Enhancing user and customer satisfaction by delivering value

Target Audience

The Lean IT Foundation certification is designed for:

• Service desk analysts, process owners, team leads, supervisors

• Department managers and CIOs

• IT professionals in organizations seeking a Lean approach

• Candidates with 2–3 years of IT service management experience