Certified Team Leader (CTL)

Certification Overview

Your success as a manager often depends on how effectively your team operates. Strong teamwork is critical to problem-solving, motivation, and achieving organizational goals. Research has shown that individuals perform better in groups, and leadership plays a vital role in harnessing this potential.

The Certified Team Leader (CTL) course provides practical insights into team leadership and modern leadership practices, helping leaders unlock the full potential of their teams. With teams forming the foundation of organizational success, this program strengthens leadership capabilities to drive service, quality, cost, value, speed, efficiency, and performance.

The course also integrates Self-Leadership principles, empowering participants to take responsibility for their outcomes, set personal direction, and manage priorities effectively. Drawing inspiration from leaders like Walt Disney and Wayne Gretzky, self-leadership emphasizes focus, learning, and commitment to achieving meaningful results.

This one-day workshop and certification help participants internalize the four pillars of self-leadership, develop team management skills, and lead with confidence in diverse organizational contexts.

Exam Information

1. Exam Pattern: 70 Multiple Choice Questions (MCQs) – 80% required to pass (56/70 correct).

2. Exam Duration: 60 Minutes (1 hour).

3. Exam Format: Non-proctored, available anytime within an 8-month validity period.

   • Includes 2 exam attempts per voucher.

   • If unsuccessful after 2 attempts, candidates may purchase a new voucher for 2 additional attempts.

   • Note: A voucher is not valid for a second attempt if the candidate passes on the first attempt.

4. Certification Validity: Lifetime

Course Outline

Module 1 – Team Building

• Types of Teams

• The TORI Model

• Team Player Survey

• Organizations Today

• Stages of Team Development

• Communication Skills

• Shared Leadership

• DeBono’s Thinking Hats

• Managing Team Conflict

• Trust/Relationship Model

• Obtaining Consensus

• Team-Shaping Factors

• Team Problem-Solving

• SWOT Analysis

Module 2 – Building Better Teams

• Defining Teams & Establishing Norms

• Working as a Team

• Identifying Your Team Player Type

• Building Trust

• Stages of Team Development

• Team Building with TORI

• Effective Communication

• Becoming a Good Team Player

Module 3 – Leadership Skills

• Managing Time & Energy

• What Makes a Good Leader

• Communication as a Leadership Tool

• The Commitment Curve

• Employee Development Models

• Conflict Management & Difficult Issues

• Traits of Successful Leaders

Module 4 – Self-Leadership

• What is Self-Leadership?

• Self-Awareness & Change Management

• Understanding Behavior & Motivation

• Optimism and Drive

• Applying Self-Knowledge in Leadership

Target Audience

The CTL certification is ideal for:

• Managers and team leaders responsible for building and leading teams.

• Practicing or aspiring first-line managers.

• Middle managers across academic, professional, or support services.

• Anyone in a leadership role seeking to strengthen team leadership skills.