Certified Problem and Change Manager (CPCM)

Course Overview

Decision-making and problem-solving are integral to daily work and life, yet many professionals struggle with finding creative and effective solutions. The Certified Problem and Change Manager (CPCM)® certification provides a structured approach to problem-solving and decision-making, supported by proven frameworks and tools that make the process efficient and less stressful.

In addition to problem management, this program covers change management techniques that help individuals and organizations adapt to transitions smoothly. Participants will learn to manage resistance, understand human reactions to change, and apply globally recognized models to ensure sustainable change adoption.

With organizations increasingly seeking professionals skilled in both problem resolution and change implementation, CPCM-certified individuals stand out as valuable assets capable of driving growth and resilience.

Exam Information

1. Exam Pattern: 40 Multiple Choice Questions – 80% required to pass (32/40 correct).

2. Exam Duration: 60 Minutes (1 Hour).

3. Exam Format: Online, non-proctored; can be taken anytime within an 8-month validity period.

   • Includes 2 exam attempts per voucher.

   • If unsuccessful after 2 attempts, candidates may purchase a new voucher for additional attempts.

4. Certification Validity: Lifetime

Course Outline

Module 1 – Problem Management

• Problem-solving definitions and models

• Decision-making tools and techniques

• SWOT Analysis and group decision-making

• Analyzing and selecting solutions

• Planning and organizing effectively

• Hands-on case studies and exercises

Module 2 – Change Management

• Understanding change and the change cycle

• Human reactions to change and pace of adaptation

• Dealing with resistance and anger

• Stress management strategies

• Practical frameworks for adapting to change

Module 3 – Secrets of Change Management

• Bridges, Conner, and Janssen change models

• Six reactions to change

• Identifying needs, costs, and benefits of change

• Setting visions, goals, and strategies

• Communication skills and employee empowerment

• Building resilience and managing stress

• Acknowledging emotions and supporting transitions

Target Audience

• Problem or Change Managers

• Professionals in education or corporate sectors seeking career progression in problem and change management

• Individuals aspiring to shift into problem and change management roles in the private sector