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October 3, 2025
Virtual
The Highfield Level 2 Award in Customer Service (RQF) is a qualification designed to provide individuals with fundamental skills and knowledge in delivering excellent customer service. This award, regulated by the Regulatory Qualifications Framework (RQF), covers essential aspects such as understanding customer needs, effective communication, handling customer complaints, and maintaining a positive customer experience.
Duration : 4 Hours
Certificate Accreditation: HIGHFIELD
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